Shipping Policy

How are items packaged?

We package our products in individual boxes. Each product is packaged with a plastic layer and in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.

How to track your package?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

Shipping Rate

Express (3-5 business days) at $19.99. Economy (10-20 business days) is free for orders above $100.00.

For any queries related to the shipping policy contact us at info@mystiquevibe.com

Delivery Policy

What is the estimated delivery time?

We usually dispatch most orders within 1-3 business days (excluding Sundays and public holidays), and it usually takes up to 5-7 days for the package to be delivered depending upon the courier partner.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, please go ahead and do one of three things: recycle, donate, or enjoy it.

If your order has not arrived within the estimated delivery time, please contact our customer service team at info@mystiquevibe.com for assistance. In the rare event that your order is lost or damaged during shipping, we will work with you to resolve the issue as quickly as possible.